Payment
Levabo Aps receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.
All amounts are in €. EURO and is incl. VAT.
Levabo Aps uses an authenticated payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that you can not read your information.
Delivery
Levabo Aps sends on all weekdays, with orders made before noon. 12:00
Shipping
All items are shipped with GLS to the billing address.
Warranty
A license is granted under 2 years in accordance with the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.
The complaint does not apply to errors or damage caused by improper operation of the product / service.
Levabo Aps will cover return costs to a reasonable extent.
Upon return
Legal notice and complaints are sent to:
Levabo Aps
Sverigesvej 20A
8660 Skanderborg
Packages sent on demand will not be accepted.
Reimbursement
If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.
Cancellation
A full return of 14 days is given on items purchased in our webshop.
The period is counted from the day you receive the order.
Return costs must be borne by yourself.
Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment. The right of cancellation applies only to goods returned in unbroken packaging.
The notification shall be given per mail at levaboshop@levabo.com. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send by return. You can find it here: https://www.levabo.com/en/cancellation-form/
The condition of the product when you return it
The right of cancellation applies only to goods returned in unbroken packaging.
You are liable only for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.
If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.
In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.
Complaints – overview and links:
If you have a complaint about a product purchased from our webshop, a complaint may be sent to:
The Competition and Consumer Agency’s Center for Complaints
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: levaboshop@levabo.com.dk
